Politică de livrare

DELIVERY POLICY – "AMELYA.RO"

Last updated: March 1, 2026

Welcome to "amelya.ro". This Delivery Policy outlines the general terms and conditions related to the shipment and delivery of products ordered through our website.

1. Delivery Areas
a. "amelya.ro" offers delivery to most countries, subject to availability and logistical constraints.
b. Delivery availability may vary depending on the destination. For specific inquiries, please contact contact@amelya.ro.
c. We reserve the right to refuse or cancel orders where delivery is not feasible.

2. Delivery Timeframes
a. The standard estimated delivery time is up to 15 business days from order confirmation.
b. Delivery times are estimates only and are not guaranteed.
c. For customized products, high-demand periods, or exceptional circumstances, delivery times may vary without prior notice.
d. Delays caused by carriers, customs authorities, force majeure events, or other circumstances beyond our reasonable control do not give rise to liability or compensation.

3. Shipping Costs
a. Shipping costs are calculated based on the delivery address, package weight, and courier rates.
b. The final shipping cost will be displayed during checkout before order confirmation.
c. Any customs duties, import taxes, or additional local charges are the sole responsibility of the customer.

4. Shipping Process
a. Products are shipped to the address provided by the customer at checkout. The customer is responsible for ensuring that all delivery information is accurate and complete.
b. Orders are fulfilled and shipped by our partner warehouse located in Germany.
c. Once the order has been dispatched, a tracking number may be provided via email, where available.
d. Risk of loss or damage transfers to the customer upon delivery to the specified address, in accordance with applicable law.

5. Delivery Issues and Delays
a. If a shipment is delayed, lost, or returned due to incorrect address details provided by the customer, the customer bears full responsibility for any additional costs.
b. We are not responsible for delivery delays caused by courier services, customs processing, inaccurate address details, or the recipient’s unavailability.
c. We do not guarantee specific delivery dates unless explicitly agreed in writing.

6. Damaged or Missing Packages
a. Customers are required to inspect the package upon delivery.
b. Any visible damage must be reported immediately to the courier and documented at the time of delivery.
c. Claims regarding damaged or missing items must be submitted promptly to contact@amelya.ro, including relevant evidence (e.g., photos).
d. Failure to report visible damage at the time of delivery may limit our ability to assist.

7. Refusal of Delivery
a. If a customer refuses delivery without justified legal reason, the customer shall bear any additional shipping, return, storage, or administrative costs incurred.
b. Repeated unjustified refusals may result in order cancellation or restriction of future purchases.

8. Limitation of Liability
To the maximum extent permitted by applicable law, "amelya.ro" shall not be liable for indirect, incidental, or consequential damages arising from delivery delays, carrier errors, customs procedures, or circumstances beyond our reasonable control. This policy does not affect mandatory consumer rights under applicable law.

9. Contact
For questions regarding delivery, please contact:
contact@amelya.ro

Thank you for choosing "amelya.ro".